Terms of Service

QuoteForge is provided by Walter Christmas, an individual doing business as QuoteForge (“QuoteForge”, “we”, “us”). These Terms of Service (“Terms”) apply to your use of the QuoteForge website and application (the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service for a company, you confirm that you may accept these Terms for it, and “you” includes that company.

• You must give accurate information, be at least 18, and keep your password secure. You are responsible for activity in your account.
• A workspace belongs to the company that created it. Its admins decide who can join, each person's role, and the plan.
• Tell us promptly at support@quoteforgeusa.com if you believe your account has been used without permission.

• New workspaces get a 3-day free trial. No card is needed and nothing is charged when it ends; new RFQs and AI analyses pause until a plan is chosen.
• Paid plans are billed monthly in advance in US dollars through our payment processor, Stripe, and renew automatically each month until cancelled. Prices and what each plan includes are shown on the pricing page.
• Admins can change or cancel the plan at any time under Settings → Billing. Plan changes apply right away and are prorated on the next invoice. A cancelled plan stays active until the end of the period already paid for. Payments are not refundable for partial months; billing mistakes are always refunded. See our Refund Policy.
• If a payment fails we may limit new work until it is resolved. You are responsible for any taxes that apply to your purchase.
• We may change prices with at least 30 days' notice by email; the new price applies from your next billing period after that.

You keep all rights to what you put into QuoteForge: RFQs, drawings and documents, supplier and customer details, quotations and emails (“Your Content”). You give us permission to store, process and display Your Content only to provide the Service to you, including sending it to the service providers listed in our Privacy Policy (for example, our AI provider to read documents you choose to analyze). You confirm you have the right to upload Your Content and to share it with us for these purposes.

• QuoteForge uses AI to read documents, extract requirements and suggest questions. AI output can be incomplete or wrong. Every value is shown with its source so you can check it, and you are responsible for reviewing it before relying on it.
• QuoteForge does not invent supplier prices, specifications or availability, and does not make purchasing or pricing decisions for you. Prices, margins, approvals and anything you send to customers or suppliers are your decisions.
• Emails to customers and suppliers are only sent after a person in your workspace approves them.

You agree not to:

• break the law, infringe others' rights, or upload content you aren't allowed to share;
• send spam or misleading messages through the Service;
• try to access other workspaces' data, probe or disrupt the Service, get around usage limits, or reverse-engineer it;
• upload malware or use the Service to build a competing product.

We may suspend accounts that put the Service or other customers at risk.

The Service relies on third-party providers (hosting, database and storage, AI, email delivery and payments). We work to keep the Service available and secure, but it is provided without a guarantee of uninterrupted availability, and we may change or improve features over time.

We treat Your Content as confidential and use it only to provide the Service. We use access controls that keep each workspace's data separate, encryption in transit, and limited internal access. See the Privacy Policy for details.

• You can stop using the Service and cancel your plan at any time. You can delete your account under Settings → Your account, and an admin can delete a whole workspace (which also ends its subscription) under Settings → Workspace. You can also ask us by emailing support@quoteforgeusa.com.
• We may end or suspend your access if you materially break these Terms, with notice where reasonable.
• When a workspace or account is deleted, its content is removed from QuoteForge straight away. Copies in our providers' encrypted backups expire within 30 days. Billing records are kept by our payment processor as the law requires.

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that AI output, calculations you configure, or third-party information will be error-free.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose.

You agree to cover claims, losses and reasonable costs arising from Your Content or your breach of these Terms, except to the extent caused by us.

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in North Carolina, and both parties consent to their jurisdiction.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service. Continuing to use the Service after a change takes effect means you accept it.

Walter Christmas, doing business as QuoteForge, 3602 Hewitt St, Greensboro, NC 27407, United States. Email: support@quoteforgeusa.com.